Contact
Talk to a person, not a ticket.
An order, a product, a return, or just a question about a colour - every message is read and answered by a real person.
Write to us
We reply to the email address you give us.
Quick answers
The five things people ask most.
When will my order arrive?
We dispatch within 1-2 working days of confirming your order, and India Post usually takes 3-5 working days after that. The tracking number is emailed the day it ships.
How do I pay?
Online at checkout (UPI, cards, net banking or wallets, through Razorpay) or by Cash on Delivery, whichever are offered when you order. There is no extra charge for COD; COD orders are confirmed with you by phone or WhatsApp before we pack them. We will never ask for your card number, UPI PIN or an OTP.
Can I change my address?
Yes, any time before your order is dispatched. Message us with your order ID and the new address.
How do returns work?
Unused pieces can be returned within 7 days of delivery. Anything damaged or wrong, tell us within 48 hours and we will put it right. Full returns policy.
Where is my tracking number?
It is emailed the day your parcel leaves us, and shows on the Track order page as soon as it exists.
- Seller
- Dugout Sports Hub
- Address
- IGBT Bus Stand Rd, Kacherippadi, Manjeri, Kerala 676121
- Grievance Officer
dugoutsportshub7@gmail.com
Complaints are acknowledged within 48 hours and resolved within one month.